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Shipping and Return Policies |
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All Parts listed as in Stock are ready for immediate shipment!
If your order is completed prior to 12:00pm CST it will typically be shipped out the same day!
Our standard Shipping is USPS Priority Mail, Signature Required, with 2-3 business day delivery!
SHIPPING POLICY:
FREIGHT DAMAGE
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BimmerNav will carefully inspect each order shipped for accuracy of content and
evidence of physical damage or defects prior to shipping. BimmerNav must be
notified within five (5) working days of the receipt by the customer of any
discrepancies in the content found for any missing, damaged or defect parts. The
customer must report all damages related to shipping to the freight carrier (FED EX,
UPS, etc.) within 15 days. All damages related to the shipping process are
the responsibility of the freight carrier and not BimmerNav. In general,
claims not reported to the freight carrier within 15 days will be denied by the
carrier. Denied claims related to shipping are not the responsibility of
BimmerNav.
RETURN POLICY
Bimmernav will work with you as much as possible to ensure that you the
product you purchased operates as designed in your vehicle. In the event of the
need for a return, ALL returns must be made within 14 days of receipt of
merchandise - no exceptions. No returns will be accepted without a Return
Authorization (RA), obtained by calling 800.891.1335. Returns must be consistent with
the Guarantee policies outlined below: some parts may require direct return
to the original manufacturer. A restocking fee of 20% is assessed on
non-defective merchandise returned for refund; the fee may reduced at the discretion
of BimmerNav if the non-defective merchandise is returned for exchange or
credit toward future purchases. Credits or refunds cannot be given until the
returned part has been received and inspected.
Parts returned for refund or credit MUST arrive in original, as new, salable condition in original packaging. Be very careful with the part during handling and installation. Unless
suggested by the installation instructions, do not physically alter any part for
installation purposes without consulting BimmerNav. PARTS MODIFIED OR DAMAGED DURING
ATTEMPTED INSTALLATION ARE GENERALLY NOT ELIGIBLE FOR REFUND, IF ANY.
ABSOLUTELY NO REFUNDS OR CREDITS GIVEN FOR PARTS THAT HAVE BEEN
INSTALLED AND OPERATED ON THE CAR. CUSTOM DESIGNED, ENGINEERED AND/OR ELECTRICAL
COMPONENTS PARTS ARE NON-RETURNABLE. Any exceptions to these policies are solely
at the discretion of BimmerNav management.
All freight charges and return shipping arrangements are the customer's responsibility,
with the exception of parts that are returned and accepted for repair or replacement under the terms of the materials and workmanship guarantee. In these cases, BimmerNav will arrange for pickup or reimburse the customer up to the standard outbound shipping/handling fee charged for that part and, if applicable, return the part at our expense. [Note: deal directly with the shipper (UPS, FedEx, etc.) rather than "handy mailbox"-type storefronts to avoid severe
overcharging.]
GUARANTEE
BimmerNav-brand products: With limited exceptions, BimmerNav-brand parts carry a
limited one year guarantee. See the attached sheet (if any) for any conditional guarantee elements specific to the good(s) purchased. The guarantee is limited to the material and workmanship of the product under normal driving conditions, but does not cover failure of the product due to its misuse, faulty installation or the failure of a related part. Due to the extreme stresses of competitive driving, BimmerNav guarantees are voided if the part used in racing
applications. Guarantee applies to original purchaser and is not transferable.
No warranties of merchantability of fitness for particular purpose, or affirmation of fact, or aesthetic subjectivity such as sound or color, expressed or implied, are extended or granted by BimmerNav.
Non-BimmerNav-brand
products: The guarantee or warranty of non-BimmerNav brand parts are
the sole responsibility of the original manufacturer and are limited to whatever
coverage they provide. Currently BMW parts offer 2 years on parts, and are typically exchangeable at BMW dealers. The product coverage policies of these manufacturers vary: in most cases it will be the customers responsibility to contact the manufacturer directly regarding warranty issues; manufacturers warranty policies and contact information are available from BimmerNav through the contacts below and may be attached by separate sheet to this document.
LIABILITY
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The liability of Analog Digital Distribution dba BimmerNav, is limited to the original purchase price of the merchandise.
Motor racing is extremely hazardous, death may occur. The products we sell have no warranty or representations made with ability to protect against injury or death. The user assumes that risk. Many of the items sold by BimmerNav are for off-public road use and racing only and have not been tested or approved by any federal or local governing agency and are not approved or recommended for street use. BimmerNav is not responsible or liable for errors or omissions. Prices and policies herein are subject to change without notice.
Bimmernav now offers gift certificates for purchases on our webstore. Click the link below for details
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